Payment Policy

This page explains how payment works when you shop at SigonnaSound — accepted payment methods, when your card is charged, and what happens if a payment doesn't go through.

Accepted payment methods

We accept: Visa, Mastercard, American Express, Discover, Shop Pay, PayPal, Apple Pay, Google Pay. All payments are processed securely at checkout — we do not accept payment by phone, email, or any method outside our checkout.

When you're charged

Only in-stock items are available for purchase on our site — we don't sell on preorder or backorder. Because of that, your card is charged in full at the time you place your order, not when the order ships. Placing an order reserves the item(s) in your cart; if a payment fails, that reservation is not held (see below).

Currency

All prices on SigonnaSound are listed and charged in US dollars (USD). If your card is issued in a different currency, your bank or card provider will convert the charge at their own exchange rate — SigonnaSound doesn't set or control that rate, and any conversion or foreign transaction fees are determined by your bank, not by us.

Payment security

We don't store your full card details on our servers. All payments are processed through Shopify's PCI DSS–compliant payment system, the same standard used across the platform to protect your card information.

If your payment is declined

If your card is declined at checkout, your order is not placed and nothing is charged. You're welcome to try the payment again or use a different payment method — we can't guarantee that a retry will succeed, since a decline is usually returned by your bank or card issuer, not by us. If you keep running into a decline and aren't sure why, your bank can usually tell you more than we can — but feel free to reach out to us at office@sigonnasound.com and we'll help however we can.

Order confirmation

Once your payment is successfully processed, you'll receive an order confirmation email. If you don't see it within a few minutes, check your spam folder before reaching out — but if it's genuinely missing, contact us at office@sigonnasound.com with your order details.

Questions about a charge

For questions about a specific charge, refunds, or cancellations, see our Refund Policy. For questions about a product defect or warranty coverage, see our Warranty Policy. For our general terms of using this site, see our Terms of Service.